INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

About Ordering

How do I place an order on Sunday Souk?

Orders can be placed through our website, www.sundaysouk.com, or by contacting our customer service at customercare@sundaysouk.com.

What happens after I place an order?

Once your order is placed, you will receive an order confirmation via email. It's important to
check this for accuracy. If there are any issues or changes needed, please contact us
immediately.

Pricing and Payments

Are the prices inclusive of VAT?
Yes, prices on our website include VAT at 24%. For orders outside the EU, VAT does not apply, but customs duties may be incurred.
How can I pay for my order?
Payments through our website can be made via invoice through PayPal. For orders placed through customer service, payment is made in advance through the website.
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Shipping and Delivery

    Who pays for shipping?
    The customer is responsible for the cost of carriage, which will be shown at checkout.
    What are the delivery times?
    : Delivery times vary by location and item type. For in-stock items in Finland, expect 1-3 working days. Delivery times for other locations and items may vary.
    What happens if my delivery is delayed?
    If your delivery is delayed, please contact us immediately for assistance. Significant delays may entitle you to cancel the purchase.

    Returns and Withdrawals

    Can I return an item?
    The right of withdrawal applies within 14 days of delivery unless the item is made to your specifications or has a clear personal preference. Please note, custom-made items are not eligible for return or exchange.

    Custom-made Products and Cancellations

    Can I cancel a custom-made product order?
    Yes, but we may deduct compensation for expenses and losses from your deposit
    What if a custom-ordered item is out of production?
    We will contact you immediately to discuss a satisfactory solution.