FAQs
AREA OF APPLICATION
These purchase and delivery terms apply to all orders placed on SUNDAY SOUK`s website, www.sundaysouk.com and from Sunday Souk´s customercare@sundaysouk.com. The Terms are binding between you and Madeleine Mas oy. Our full contact details are at the end of these Terms.
If the laws of a country other than Finland are applicable, the Terms apply in those aspects which do not differ from applicable mandatory consumer legislation. Madeleine Mas oy will comply with applicable mandatory consumer legislation.
ORDERS
Orders must be placed via the Website or through Sunday Souk´s customer service.
When you click on the purchase button, you enter into a contract with Madeleine Mas oy. After you have placed your order, an order confirmation is sent to your email address. It is important that you check that the order confirmation is correct. If you do not receive an order confirmation, if it is incorrect in any way or if you wish to change your order, please contact us immediately. To simplify any contacts with our customer service, please have your order confirmation to hand.
PRICE
VALUE ADDED TAX
Prices on the Website are specified including VAT at 24 %. VAT is payable on all orders in which the customer is a consumer and is resident in an EU Member State. Orders involving deliveries to countries outside the EU are free of VAT. Customs duties may be payable depending on the legislation in the country to which the order is delivered. Any charges for VAT and customs duties are to be paid by the customer. Unfortunately, Madeleine Mas oy is unable to inform the customer about these charges, and the customer is personally responsible for the administration relating to the import of the goods and the payment of VAT and customs duties.
FREIGHT
The prices specified are excluding carriage. You will be responsible for paying the cost of carriage. The cost of carriage will be shown at the checkout.
PAYMENT
For orders placed through the Website, you can select payment through invoice. Payment through invoice is handled through PAYPAL, and if you have any questions about the invoice, please contact directly PAYPAL.
For orders placed through Customer Service, you make an advance payment via the Website.
SECURITY
We provide you with a secure method of payment at all times.
PROVISO
We reserve the right to cancel the order if the item is obviously incorrectly priced.
CUSTOM-MADE PRODUCTS
DEPOSIT
For orders of certain goods which are not held in stock, orders must be placed via the Website or Customer Service. We require a deposit of at least 50 % of the price of the item for goods not held in stock.
If you cancel the order for the item or for any other reason withdraw from the contract, we have the right to deduct from the deposit compensation for expenses and any losses resulting from the cancellation or withdrawal.
DELIVERY
When an item needs to be specially ordered, we require that the deposit is in our hands before we place the manufacturing order. Consequently, the delivery period may be affected in the event that you do not pay the deposit within the contracted period.
We are not obliged to deliver the item before the entire purchase price has been paid, so we wait on receiving payment in full before delivery.
CANCELLATION
If you wish to cancel an order for an item, you are obliged to compensate us for our expenses and losses, unless you have been unable to exercise your right of withdrawal. For further information, see under Right of withdrawal. Compensation following cancellation will be taken, in the first instance, from any deposit paid.
RETURNS
Neither returns nor Right of exchange applies to order items.
It may occasionally happen that an order item may be out of production or for some other reason we are no longer able to deliver it. In such cases, we will contact you immediately to discuss a satisfactory solution insofar as this is permitted under current consumer legislation.
DELIVERIES
The mode of delivery, terms, delivery date and cost vary depending on the country and type of item. Deliveries of products purchased via Sunday Souk´s website are made to Finland and countries within Europe, as well as to the USA, Canada, Japan and Australia. For other countries, please contact Customer Service.
DELIVERY TIME
For smaller items which are in stock and can be sent by parcel post, the normal delivery is in one - three working days if the item can be sent within Finland and you have provided your mobile phone number.
For rugs, specially-ordered items sold through our Customer Service and for deliveries to countries other than Finland, different delivery dates apply. Within Finland, the normal delivery time is one to two days. For deliveries within the EU, the normal delivery date is approximately two days and for deliveries outside the EU, approximately one week to four weeks. You will be notified of the delivery date by Customer Service and DHL.
Please note that the delivery date may be postponed if you have ordered an item which requires a deposit and you have not paid that deposit within the set time.
Please note that a failure to receive a delivery is not treated as an exercise of the Right of withdrawal. For more information on the Right of withdrawal, please see the Right of withdrawal section.
NOTICE OF DELIVERY
In certain cases, you will receive a notice of delivery from the carrier if you provided your mobile phone number and email address when you place the order.
DELAYED DELIVERY
Although we do our utmost to ensure that we deliver your order at the promised time, things can go wrong. If the delivery is delayed beyond our promised delivery date, please contact us immediately so that we can investigate the reason for the delay in delivery. If the delay is of significant importance for you, you may have the right to cancel the purchase. Please contact us immediately if the delivery is delayed, and it is important that you receive the item within a specific time.
DAMAGE IN TRANSIT
We have a carrier that we regard as able to guarantee a high level of quality in their deliveries. Despite this, damage in transit can still occur. Accordingly, we request that you examine whether the item or the packaging has been damaged on receipt. If the item or the packaging has visible damage, you should notify the carrier of this immediately, or, if you discover the damage after delivery, as soon as possible to our Customer Service.
RIGHT OF WITHDRAWAL
Our intention is that you are totally satisfied with the item or items you purchase from us. Accordingly, if you make a purchase from the Website or through our Customer Service, you have the right to cancel your purchase without giving any reason within 14 days of the date on which you received your delivery.
If you want to cancel your purchase, you must inform us of this within the cooling-off period. If you select this option, we will immediately confirm by email that we have been notified of your decision and that you are exercising your Right of withdrawal. You can also contact our Customer Service on telephone +358408428749 or by email to customercare@sundaysouk.com. Please note that a failure to collect a package or receive a delivery is not treated as an exercise of the Right of withdrawal.
EXCEPTIONS
The Right of withdrawal does not apply to items which are manufactured in accordance with your particular wishes or items which otherwise possess a clear personal preference as a result of your order, such as items sold by length, specially-ordered rugs or bespoke sewn items.
RETURN TERMS & CONDITIONS
If you are withdrawing from your purchase, you must return the item to us without unnecessary delay and in any event no later than 14 days after the date on which you informed us of your decision to withdraw from the contract. To give you enough time to exercise your Right of withdrawal, it is sufficient if you return the item before this fourteen-day period has expired.
You may, of course, look at and examine the item. Please ensure that you handle the item carefully and only to the extent necessary to determine the nature, properties and function of the item. As a guideline, handle the item as you would in a store. If you have handled the item above and beyond what is permissible, you are liable for the reduction in value of the item, and we have the right on refunding you to make a deduction for that reduction in value.
HANDLING RETURNS
Pack the item(s) that you want to return, preferably in the original packaging (Sunday Souk cares about the environment, and would very much prefer you to use the original packaging as far as possible).
REFUND
If you withdraw from your purchase, we will refund the payment we have received from you. We won’t refund the cost of delivery. We do, however, have the right to make a deduction to cover any reduction in value. If you withdraw from the purchase of one part of the items you have ordered, we will refund the value of the item(s) which arose from the purchase of the specific item(s) being withdrawn. We will not, however, refund expenses which you would have had even if the specific item(s) which is/are subject to withdrawal had not been purchased, e.g. carriage and invoice costs.
The refund will be made without unnecessary delay and in any case no later than 14 days from and including the date on which we received your notification that you have withdrawn from the purchase. Notwithstanding this, we may hold back the refund until we have received the return item from you or until you have submitted evidence that you have sent back the item, whichever occurs first.
In making the refund, we will use the same mode of payment which you yourself used, unless you have reached an express agreement with us on a different mode. In any case, the refund will cost you nothing.
If you have any questions – please contact Sunday Souk´s customercare@sundaysouk.com. We are here to help you.
FAQs
RIGHT OF EXCHANGE AND RETURNS
RIGHT OF EXCHANGE
Our aim is that, as a customer, you will be totally satisfied with the item(s) you purchase from us. Whether you buy from the Website or through our Customer Service, in addition to your Right of withdrawal, we provide 30 days Right of exchange. The period is counted from the date on which you accept delivery.
It is fine to exchange one item for another by placing a new order yourself on our Website. A new charge for carriage will then be added. If you want to exchange the item, you must return it unused in the original packaging, and enclose the purchase receipt.
The Right of exchange is not valid for goods sold by length or order items.
RETURNS
If, against expectations, you are not satisfied with your purchase and you cannot find anything else in our store that you would like at the moment, you can return the item within 30 working days from the date on which you receive the item, and get your money back.
Returns are not valid for goods sold by length or order items.
HANDLING RETURNS
You are responsible for the cost of return carriage when you exercise the Right of exchange or returns.
DEFECTIVE ITEM(S)
Despite Sunday Souk´s own high quality standards , individual items can occasionally be defective.
If an item is defective, and you have lodged a complaint/claim within the required period, we will, of course, ensure that the item is repaired or replaced free of charge. In certain cases, you may also be entitled to require additional penalties. For you to have the right to cancel the purchase, it is necessary that the defect is serious and that we are unable to repair or replace the item within a reasonable period.
So that you can prove that you purchased the item from Sunday Souk, it helps if you have retained your order confirmation. Consequently, you should always save your order confirmation.
COMPLAINTS/CLAIMS
All complaints of defective items, as well as incorrect or delayed delivery, must be lodged in writing with Madeleine Mas oy within a reasonable period from the date on which you discovered, or should have discovered, the defect. A "reasonable period" is always considered to be two months.
PROVISO
Errors and omissions excepted; Madeleine Mas oy cannot be held liable for losses resulting from errors in the text or printing.
UNDELIVERED PACKAGES
If you are unable to accept a delivery or collector item, please contact us to discuss delivery.
If delivery is delayed through your failure to accept the item after notification, we have the right to impose a charge for reasonable storage costs and other expenses which we may incur.
If a delivery or collection does not materialise through your failure to accept the item after notification, we have the right to regard your failure as a cancellation of the order for the item. In that case, we will refund the purchase price after deducting delivery.
PROCESSING OF PERSONAL DATA
So that we can fulfil the contract, we have to collect and process personal data. If you would like to contact Sunday Souk about the processing of your personal data, you are very welcome to do so by emailing customercare@sundaysouk.com .
CUSTOMER SERVICE
If you have any questions, if there have been any problems with a delivery or if you have any other reason to get in touch with Sunday Souk´s Customer Service, you can reach them on
Telephone: +358408428749
email: customercare@sundaysouk.com
Postal address:
Madeleine Mas oy
Magnus Hagelstamin tie 24
02700 Kauniainen, Finland
Sunday Souk's Customer Service is open on weekdays from 8.00-16.00 CET. Emails will be answered within 24 hours on weekdays.
FORCE MAJEURE
Madeleine Mas oy is released from its obligation to fulfill deliveries if the proper fulfillment thereof is prevented due to a circumstance outside our control and which we could not reasonably have been expected to take into account when the contract was entered into, and the consequences of which we could not reasonably have avoided or overcome, such as industrial disputes, fire, accident, war, decisions of public authority/agencies or other circumstance outside our control which significantly affects the proper fulfillment of the contract by us.
DISPUTES
Madeleine Mas oy makes every effort to ensure that all its customers are satisfied. If any problems do arise, we always attempt to reach an agreement with you in the first instance.
If, despite our efforts, we are unable to reach agreement, we recommend that you get in touch with Kilpailu- ja Kuluttajavirasto (www.kkv.fi) [The National Board for Consumer Disputes (KKV)], for an independent adjudication. Their postal address is;
Lintulahdenkuja 2, 00530 Helsinki.
We will participate in the dispute resolution procedure and comply with recommendations.
ALTERNATIVE DISPUTES RESOLUTION
The European Commission provides an online platform for dispute resolution and information. The aim of the regulations is to ensure that consumers can have a dispute under consumer law adjudicated through alternative dispute resolution, i.e. without resource to a court of general jurisdiction. The dispute can instead be adjudicated by a Board. As a consumer, you can use the European Commission's online platform for alternative dispute resolution: European Commission Online Dispute Resolution (EU ODR).
COMPANY INFORMATION
Madeleine Mas oy
Magnus Hagelstamin tie 24
02700 Kauniainen, Finland
Return address:
Madeleine Mas oy
Magnus Hagelstamin tie 24
02700 Kauniainen, Finland
Telephone: +358408428749
email:customercare@sundaysouk.com
Bank giro
IBAN: FI49 1470 3500 0725 77
BIC: NDEAFIHH
VAT registration number: 2902460-4